Plans
Every plan has a Critical Information Summary: the key facts about price, inclusions and validity at a glance.
- Critical Information SummariesOne summary per plan: 5GB Data, Unlimited.
- Current plans and pricesWhat we sell today, and how to sign up.
Customer terms
- Terms of serviceThe agreement that applies to every service we provide.
- Fair and Acceptable Use PolicyKeeping the shared network fast and fair for everyone.
- Installation, Relocation and Cancellation PolicyHow we connect a service, move it to a new address and end it.
- Hardware Terms and ConditionsHardware you buy, equipment we supply, and what happens if something goes wrong.
Policies
- Privacy PolicyHow we collect, use and protect your information.
- Data Breach Response PlanWhat we do if your information is lost, exposed or misused — and how and when we tell you.
- Complaints Handling ProcessHow to raise a concern, and how we handle it.
- Network Outage PolicyWhat we do, and how we keep you informed, when the network goes down.
- Domestic, Family & Sexual Violence PolicySupport for customers affected by domestic, family and sexual violence.
- Financial Hardship Policy SummaryThe short version: how we help if you're having trouble paying.
- Financial Hardship PolicyHelp if you're having trouble paying for your service.
- Online safety and family friendly filtersManaging what your family sees online, and how to report offensive or illegal content to eSafety.
- Deceased Customer Account PolicyHow we handle a customer’s account when they have died, sensitively and without delay.
- Credit Reporting PolicyWhat credit information we collect for post-paid services, who we share it with, and your rights.
- Modern Slavery StatementHow we look for forced labour, trafficking and child labour in our business and supply chains.
Having trouble paying? Apply for hardship help.
Documents are versioned; the version shown is the one currently in force. Earlier versions are available on request from support@sky5g.vu. See also our service status page.