Financial hardship assistance

If you’re having trouble paying for your service, we’re here to help. Applying, being assessed and using an assistance arrangement are free. Tell us what’s going on and we’ll work with you on an arrangement that fits your situation.

Prefer to talk it through? Call us on +678 555 0100 and ask for payment assistance. You can also read our Financial Hardship Policy.

Your name *

EmailPhone

Account or service number (if you have one)What is the safest way to contact you? *Is there a safe time to contact you, or anything we should avoid?

Representative or advocate (optional)

You can nominate someone to deal with us for you, such as a financial counsellor.

Their name

Their phone or emailTheir organisation

What’s happening? Tell us about your circumstances.What kind of arrangement would help you?I am, or may be, affected by domestic or family violence. You do not need to give evidence of this.

We handle your information confidentially. We do not take credit management action while your application is being considered, subject to the limited exceptions permitted by law. Give us your account number, or the email or phone on your account, so we can apply this straight away.